Terms and Conditions
Who we are
The website florariaazalee.ro and the online shop azalee.ro (together, the "Site") are operated by: Floraria azalee.ro SRL Registered office: Calea Cristești 117, Camera 3, Holboca, județul Iași, Romania Shop and workshop: Strada Ion Creangă 7, 700320 Iași, Romania Trade Register number: J22/3139/2019 Sole registration code (CUI): 41731440 Email: contact@florariaazalee.ro Phone: +40 757 908 508 Website: https://florariaazalee.ro Our opening hours are published in the contact panel of the Site.
What these terms cover
These Terms and Conditions govern your use of the Site and every order you place through it. By browsing the Site, creating an account or placing an order you confirm that you have read and accepted them. They form a contract between you and Floraria azalee.ro SRL, together with the Privacy Policy, the Cookie Policy and the order confirmation you receive by email. We may update these terms. The version in force at the moment you place an order is the version that applies to that order. These terms are published in several languages; if a translated version differs from the Romanian one, the Romanian version prevails.
Legal framework
The relationship between you and Floraria azalee.ro SRL is governed by Romanian law and by the European law applicable in Romania, in particular: - Government Ordinance no. 21/1992 on consumer protection - Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals - Law no. 363/2007 on combating unfair commercial practices in the relationship with consumers - Law no. 365/2002 on electronic commerce - Government Emergency Ordinance no. 140/2021 on the sale of goods and the associated guarantees - Law no. 8/1996 on copyright and related rights - Regulation (EU) 2016/679 (GDPR) and Law no. 190/2018 on the protection of personal data - Law no. 506/2004 on the processing of personal data in the electronic communications sector - Government Ordinance no. 38/2015 on the alternative resolution of disputes between consumers and traders These terms complete the law, they do not replace it. Where a provision here conflicts with a mandatory consumer protection rule, the rule of law applies and the remaining provisions stay in force.
Who can order
You may place an order if you are at least 18 years old and have the legal capacity to enter into a contract. Persons aged 16 or 17 may order only with the agreement of a parent or legal guardian. You are responsible for the accuracy of the data you enter, in particular the recipient's name, phone number and delivery address. We cannot deliver to an address that does not exist or to a recipient we cannot reach. You can order as a guest or with an account. Both routes lead to the same contract.
Your account
You can create an account with an email address and a password, or sign in with Google or Facebook. A new account created with a password must be confirmed through the verification link we send by email before it can be used. Keep your password confidential. Anything done through your account is treated as done by you, unless you tell us the account has been compromised. Your account holds your order history, your saved delivery and billing addresses (up to 20), your language and theme preference, your loyalty points, your saved reminder dates and your video greetings. You can delete your account yourself, at any time, from the "My data" tab of your account, or ask us to by writing to contact@florariaazalee.ro. Data we are required by law to keep, such as invoices, remains stored for the legal period.
Products, photographs and availability
We sell fresh flowers, floral arrangements, plants and related gift items. Flowers are natural products: no two stems are identical, and shade, size and degree of opening vary with the season and with the day. Photographs are illustrative. The arrangement you receive will differ in detail from the one shown. Flower availability is seasonal and varies by day. A flower in a listed arrangement may be substituted with another one. Vases, ceramic pots, boxes and accessories are included only when the product description says so. Products marked as out of stock cannot be ordered.
Prices
All prices are in Romanian lei (RON) and include VAT at the rate in force. The price that applies to your order is the price displayed at the moment you confirm the order. Besides the price of the products, your order total may include: - the delivery fee for the chosen locality - a fee for certain delivery time slots - a weekend or special-date surcharge (for example on holidays with high demand) - a payment method fee for cash on delivery, or a discount for cash paid at pickup - a tip for the courier or for the florist, if you choose to add one Every one of these amounts is displayed and added to the total before you confirm the order. If a price is displayed with an obvious error, we may refuse or cancel the affected order and refund any amount already paid. We will contact you before doing so.
How an order is placed
You add products to the cart, then complete the checkout: delivery details, billing details, delivery date and time slot, greeting, payment method. Placing the order is an offer from you to buy. The contract is concluded when we confirm the order by email. Each order receives a tracking code you can use on the order tracking page. You can ask to be notified about the status of the order by email and by SMS. These notifications are free. Orders can also be started through WhatsApp. In that case you send us the products, and the recipient details, the delivery date and the payment method are agreed with our operator in the conversation. We confirm the complete order and its total before it is processed. We may temporarily stop accepting online orders, for example during periods of very high demand or maintenance. When ordering is closed, the Site says so.
Payment
You can pay by: - Card online. Payment is processed on the secure page of our payment provider, Viva.com. We never receive or store your full card number. A card payment must be completed within the time window shown on the payment page; if it fails or expires, the order remains registered and you can pay again using the payment link we send you. - Cash to the courier, on delivery. A handling fee applies and is shown at checkout. - Cash at pickup, in our shop. A discount applies and is shown at checkout. - Bank transfer, to the account displayed at checkout. The order enters preparation after the amount is credited to our account. We issue an invoice for every order and send it electronically to the email address in the billing details. Where the law requires it, the invoice is also transmitted through the national RO e-Factura system. If you order as a company, complete the CUI and the Trade Register number in the billing step so the invoice is issued correctly.
Discount vouchers
A voucher code is applied in the cart or at checkout, before the order is confirmed. A code that is not entered before the order is confirmed cannot be applied afterwards. One voucher can be used per order. Some vouchers are valid only for certain products or until a certain date; the checkout tells you when a code cannot be used and why. Vouchers apply to the value of the products, not to delivery fees, other fees or tips. They cannot be exchanged for cash and they are not refunded in money if an order is cancelled.
Loyalty points
Loyalty points are available to customers with an account. You earn points on the value of the products in an order (after any voucher), at the rate in force when the order is placed. Delivery fees, other fees and tips do not earn points. Points are credited to your balance when the order reaches the delivered stage, not when it is placed. You can spend points instead of money on the value of the products of a new order. An order that spends points does not earn points, and an order placed without being signed in never earns points, even if you later link it to your account. Points are a commercial courtesy. They have no cash value, they cannot be transferred or exchanged for money, and points already credited to your balance are not withdrawn if an order is later refunded.
Delivery and pickup
Courier delivery covers Iasi and the surrounding area. The checkout also lists localities in the counties of Bacau, Neamt, Suceava and Vaslui: an order to any of them is arranged with us case by case before it is processed, and may carry an additional cost. You can also collect your order from our shop. The delivery fee depends on the locality and is shown as soon as you select it. At checkout you choose the delivery date and one of the time slots available for that day. Some slots carry an extra fee, and deliveries on weekends and on high-demand dates carry a surcharge. Same-day delivery is possible for orders confirmed before the cut-off hour shown at checkout, subject to availability. A time slot is an interval, not an exact hour, and delivery within it is not guaranteed: traffic, weather and events outside our control can move a delivery. If the recipient cannot be reached at the chosen address during the chosen slot, we contact the person who placed the order. You can choose to keep the sender anonymous. In that case we do not disclose your name to the recipient. Please note that a surprise delivery depends entirely on the recipient being at the address, and we cannot verify that in advance. Risk in the products passes to you, or to the recipient you designate, at the moment of handover.
How the extra delivery cost is calculated
The delivery fee shown at checkout covers the localities in the list. Where a delivery is agreed outside that list, or where the address is further away than the locality's fee covers, we agree an extra transport cost with you before the order is processed. The extra cost is charged per kilometre and counts the journey both ways: 1.5 RON for every kilometre travelled, to the address and back. For example, for a destination 10 km away the distance counted is 20 km, 10 there and 10 back, so the extra transport cost is 30 RON. The distance is measured from our shop to the delivery address, on the route a courier can actually drive. We tell you the amount before the order is confirmed, and you decide whether to go ahead.
Greeting cards and video greetings
You can add a written message that we print on a card and attach to the order. The message is written by you and printed as entered. You can also record a video greeting instead of a written message. This option requires an account and requires the cookie banner to have been accepted, because the recording is stored as a file linked to your account. The recorder shows the maximum length allowed. The recipient receives the video through a QR code and a private link delivered with the order. Until the order is delivered the video is yours: you can delete it and upload another as often as you want. After delivery it is fixed - it stays available for 48 hours, can be downloaded a limited number of times, and you can no longer replace it. Video greetings are deleted automatically at the end of that window and, if the order never reaches an end, no later than 30 days after they are created. You can delete your own recording at any moment, before or after delivery. You are responsible for what you record. Do not record content that is unlawful, offensive or that infringes someone else's rights, and make sure that anyone appearing in the recording agrees to it. We may remove a recording that breaks these rules.
Right of withdrawal and its exceptions
Under Romanian and European consumer law, a consumer normally has 14 days to withdraw from a distance contract without giving a reason. That right does not apply to what we sell. Article 16 of Government Emergency Ordinance no. 34/2014 excludes it for two categories, and our catalogue is made of both: - goods liable to deteriorate or expire rapidly. Fresh flowers, floral arrangements and living plants are perishable products. - goods made to the consumer's specifications or clearly personalised. Custom arrangements, printed greeting cards and video greetings are made for one order and for one recipient. An order is prepared for you: the flowers are cut, conditioned and arranged for that delivery, and they cannot be put back on the shelf. A confirmed order of flowers is therefore not returned and not refunded. The 14-day right applies only to a product that is neither perishable nor personalised, such as a vase or a non-perishable gift item bought on its own. To exercise it, write to contact@florariaazalee.ro within 14 days of receiving the product, then send it back within 14 days of that statement, unused and in its original packaging. The cost of the return is yours. Anything owed back is settled under the conditions of the same ordinance. This section is about changing your mind. How to send such a product back is described in the next section, and a product that is not what it should be is dealt with after it.
Withdrawal and return procedure
This procedure applies only to the products covered by the 14-day right, that is products that are neither perishable nor personalised: plush toys, books, fragrances and similar non-food gift items. Flowers, plants, cakes, chocolate and the other food products in the catalogue cannot be returned. Write to contact@florariaazalee.ro within 14 days of receiving the product and state that you withdraw from the contract. Then send the product back within 14 days of that statement, unused, complete and in its original packaging. Send the parcel by any fast courier that delivers to the address, to Strada Ion Creangă 7, 700320 Iași, Romania. Please do not send it by post. The return transport is paid by you when you send the parcel. A parcel sent with the transport unpaid is refused on receipt. The parcel must contain all the documents you received with the order and a written statement, signed by the person who placed and paid for the order, declaring the withdrawal, asking for the amount paid to be returned and giving the bank and the account it should be paid into. We return the price of the product in full within 14 days of receiving both the parcel and the written statement. If the two arrive separately, the 14 days run from the later of them. Where the whole order was returned, the standard delivery cost you paid is returned with the price; where you keep the rest of the order, the delivery cost stays with you, because the delivery was performed. The cost of sending the product back to us is yours in every case.
If something is wrong with your order
If what arrives is not what you ordered, or the flowers are damaged on delivery, write to contact@florariaazalee.ro or call us and send photographs of the product as received. Report it as soon as the order is received: flowers are perishable, and what can still be established about a delivery falls away quickly. What we look into is a defect: the wrong product delivered, a product damaged in delivery, or flowers that were not fresh at handover. What is not a defect: - how the arrangement looks next to the photograph or next to what you pictured. Photographs are illustrative, every arrangement is made by hand, and taste is not a defect. - the natural variation of flowers: shade, size, stem length, how open a bloom is. - the normal life of a cut flower, which is short and depends on how it is kept after delivery. - wilting or damage after the handover, including a delivery the recipient left standing. We do not replace an arrangement, and we do not refund an order, because it was expected to look different. Where a defect is established, the remedies are those Government Emergency Ordinance no. 140/2021 provides, under the conditions it sets. Nothing in these terms adds a commercial guarantee on top of them, and nothing here removes what the law gives you.
Changing or cancelling an order
Tell us as early as possible if you need to change or cancel an order, at contact@florariaazalee.ro or by phone, quoting the order number. The delivery date, the address and the recipient details can only be changed while the order has not yet entered preparation. An order that has already been prepared cannot be cancelled, because the arrangement is made for it. An order that has left for delivery cannot be redirected. Where we accept a cancellation of a paid order, any refund we make is paid to the original payment method.
How you may use the Site
Floraria azalee.ro SRL grants you a limited, revocable, non-exclusive and non-transferable right to access the Site for your own personal use: to inform yourself about our products and to place orders. This right does not allow you to download, modify, reproduce, copy, sell, resell or otherwise exploit the Site or any part of it, for commercial purposes or in any other manner, without our prior written agreement. You agree not to: - use the Site for any unlawful purpose, or in a way that damages it or disturbs other users - attempt to gain access to accounts, data or systems that are not yours - extract content automatically, scrape the catalogue, or send automated traffic - reproduce the Site, its catalogue or a substantial part of its content on another website or in any other medium We apply automatic protection measures against abusive traffic. An IP address that sends an abnormal number of requests may be blocked temporarily. The Site includes an AI assistant that suggests products based on what you tell it. Its answers are suggestions, not professional advice, and the final choice is always yours. Do not type personal data about other people into the assistant.
Intellectual property
The entire content of the Site - images, texts, graphics, symbols, web graphic elements, emails, scripts, programs, databases and any other data - belongs to Floraria azalee.ro SRL or to its suppliers and is protected by Law no. 8/1996 on copyright and related rights and by the legislation on intellectual and industrial property. Using any of these elements without our written agreement is punishable under the law in force. You may view and print content for your own personal use. You may not copy, republish, distribute, transmit or use it commercially without our written agreement. The domains florariaazalee.ro and azalee.ro, the azalee.ro name, the logo, the emblems and the trade names of the company belong to Floraria azalee.ro SRL. Using them in direct form or in hidden form - including but not limited to meta tags, keywords and any other indexing or web search technique - without our prior written permission is prohibited and we pursue it under the law. Trademarks and names of third parties shown on the Site belong to their respective owners. The photographs of the arrangements made in our workshop and the texts that describe them are our own work.
Our liability
We are liable for delivering the products you ordered, in conformity with the contract, according to the law. We are not liable for: - delays or failures caused by events outside our reasonable control, including extreme weather, road closures, traffic incidents, strikes, failures of suppliers or of communication networks - incorrect or incomplete data you provided, including a wrong address or a phone number that cannot be reached - the recipient refusing the delivery or not being present at the address - indirect losses, loss of profit or loss of opportunity Where our liability is engaged, it is limited to the value of the order concerned, except where the law does not allow such a limitation. The Site is provided as it is. We work to keep it available and accurate, but we do not guarantee uninterrupted operation.
Personal data
We process personal data to take, deliver and invoice your order, to run your account and to keep the Site secure. How we do that, on what legal basis, with whom we share data and how long we keep it are described in the Privacy Policy. The cookies and similar technologies used by the Site are described in the Cookie Policy. Your rights and how to exercise them are described on the GDPR page.
Applicable law and disputes
These terms are governed by Romanian law. Nothing here removes the mandatory protection you have as a consumer under the law of your country of residence. If you have a complaint, contact us first at contact@florariaazalee.ro. If we cannot agree, you can address the National Authority for Consumer Protection (ANPC), www.anpc.ro, or ask for the alternative resolution of the dispute under Government Ordinance no. 38/2015, through the alternative dispute resolution structure within the ANPC. Disputes that are not resolved amicably are submitted to the competent Romanian courts.
Contact
For any question about these terms, about an order or about a complaint: Email: contact@florariaazalee.ro Phone: +40 757 908 508 Address: Strada Ion Creangă 7, 700320 Iași, Romania Last updated: 1 September 2026